This page lists all known occurrences of Street Manager service being unavailable.

December 2024

Production environment

• 02/12/2024 17:30 to 18:22: Production environment unavailable for 52 mins due to planned release.

• 02/12/2024 18:23 - 03/12/2024 15:38: Production environment experienced an issue for 21 hours and 15 mins where users with a contractor profile in the User Interface were unable to issue works start or stop notifications.

Sandbox environment

November 2024

Production environment

• 11/11/2024 17:30 to 18:20: Production environment unavailable for 50 mins due to planned release.

• 22/11/2024 15:35 to 15:38: Production environment frontend suffered degraded performance for 3 minutes due to encountering unexpected load. The suspected cause of the issue has been identified and will be addressed in an update to the application.

• 25/11/2024 14:52 to 15:08: Production environment frontend suffered degraded performance for 16 minutes. Remedial action was taken to prevent reoccurrence and we continue to monitor.

Sandbox environment

• 07/11/2024 12:30 to 13:05: Sandbox environment unavailable for 35 mins due to planned release.

• 21/11/2024 12:23 to 13:09: Sandbox environment unavailable for 46 mins due to planned release.

September 2024

Production environment

• 02/09/2024 17:30 to 18:12: Production environment unavailable for 42 mins due to planned release.

• 16/09/2024 17:30 to 18:09: Production environment unavailable for 39 mins due to planned release.

• 30/09/2024 17:30 to 18:25: Production environment unavailable for 55 mins due to planned release.

Sandbox environment

• 12/09/2024 12:30 to 13:09: Sandbox environment unavailable for 39 mins due to planned release.

• 26/09/2024 12:30 to 13:23: Sandbox environment unavailable for 53 mins due to planned release.

August 2024

Production environment

• 07/08/2024 17:30 to 18:17: Production environment unavailable for 47 mins due to planned release.

Sandbox environment

• 01/08/2024 13:40 to 14:26: Sandbox environment unavailable for 46 mins due to planned release.

• 29/08/2024 12:30 to 13:08: Sandbox environment unavailable for 38 mins due to planned release.

July 2024

Production environment

• 08/07/2024 17:30 to 18:13: Production environment unavailable for 43 mins due to planned release.

• 22/07/2024 17:30 to 18:34: Production environment unavailable for 64 mins due to planned release.

Sandbox environment

• 04/07/2024 12:30 to 13:11: Sandbox environment unavailable for 41 mins due to planned release.

• 18/07/2024 12:30 to 13:13: Sandbox environment unavailable for 43 mins due to planned release.

June 2024

Production environment

• 24/06/2024 17:30 to 18:21: Production environment unavailable for 51 mins due to planned release.

Sandbox environment

• 20/06/2024 12:30 to 13:10: Sandbox environment unavailable for 40 mins due to planned release.

May 2024

Production environment

• 28/05/2024 17:38 to 18:28: Production environment unavailable for 50 mins due to planned release.

Sandbox environment

• 23/05/2024 12:50 to 13:20: Sandbox environment unavailable for 30 mins due to planned release.

April 2024

Production environment

• 03/04/2024 17:30 to 18:13: Production environment unavailable for 43 minutes due to planned release.

• 15/04/2024 17:30 to 18:20: Production environment unavailable for 50 mins due to planned release.

• 29/04/2024 17:30 to 18:23: Production environment unavailable for 53 mins due to planned release.

Sandbox environment

• 11/04/2024 12:25 to 13:11: Sandbox environment unavailable for 46 mins due to planned release.

• 25/04/2024 12:26 to 13:00: Sandbox environment unavailable for 34 mins due to planned release.

March 2024

Production environment

• 04/03/2024 17:30 to 18:15: Production environment unavailable for 45 minutes due to planned release.

Sandbox environment

• 28/03/2024 12:45 to 14:11: Sandbox environment unavailable for 86 mins due to planned release.

February 2024

Production environment

• 05/02/2024 17:30 to 02:48: Production environment unavailable for 9 hours 18 mins due to planned release.

• 19/02/2024 17:30 to 18:18: Production environment unavailable for 48 minutes due to planned release.

Sandbox environment

• 01/02/2024 12:00 to 16:43: Sandbox environment unavailable for 283 mins due to planned release.

• 15/02/2024 12:44 to 13:50: Sandbox environment unavailable for 66 mins due to planned release.

• 29/02/2024 12:29 to 13:16: Sandbox environment unavailable for 47 mins due to planned release.

January 2024

Production environment

• 08/01/2024 17:30 to 18:22: Production environment unavailable for 52 mins due to planned release.

• 22/01/2024 17:30 to 18:27: Production environment unavailable for 57 mins due to planned release.

Sandbox environment

• 04/01/2024 12.36 to 13.51: Sandbox environment unavailable for 75 mins due to planned release.

• 18/01/2024 12.37 to 13.30: Sandbox environment unavailable for 53 mins due to planned release.

December 2023

Production environment

• 11/12/2023 17:30 to 18:33: Production environment unavailable for 63 mins due to planned release.

Sandbox environment

• 07/12/2023 12.26 to 13.33: Sandbox environment unavailable for 67 mins due to planned release.

November 2023

Production environment

• 13/11/2023 17:30 to 18:34: Production environment unavailable for 64 mins due to planned release.

• 27/11/2023 17:30 to 18:31: Production environment unavailable for 61 mins due to planned release.

Sandbox environment

• 09/11/2023 12.26 to 13.19: Sandbox environment unavailable for 53 mins due to planned release.

• 23/11/2023 12:36 to 13:25: Sandbox environment unavailable for 49 mins due to planned release.

October 2023

Production environment

• 02/10/2023 17:44 to 18:31: Production environment unavailable for 47 mins due to planned release.

• 09/10/2023 10:00 to 12:00: Production environment had partial degraded performance for 2 hours due to system behaviour under an increased load of requests from a 3rd party integrator.

• 16/10/2023 17:30 to 19:13: Production environment unavailable for 1hr 43 mins due to planned release.

• 30/10/2023 17:30 to 18:36: Production environment unavailable for 1hr 6 mins due to planned release.

Sandbox environment

• 12/10/2023 17.44 to 18.31: Sandbox environment unavailable for 47 mins due to planned release.

• 26/10/2023 13.08 to 14.04: Sandbox environment unavailable for 56 mins due to planned release.

September 2023

Production environment

• 18/09/2023 17.42 to 18.27: Production environment unavailable for 45 mins due to planned release.

Sandbox environment

• 14/09/2023 13.11 to 13.41: Sandbox environment unavailable for 30 mins due to planned release.

• 28/09/2023 12.44 to 13.27: Sandbox environment unavailable for 43 mins due to planned release.

August 2023

Production environment

• 07/08/2023 17.44 to 18.37: Production environment unavailable for 53 mins due to planned release.

• 21/08/2023 17.40 to 20.42: Production environment unavailable for 182 mins due to planned release.

Sandbox environment

• 03/08/2023 12.51 to 13.20: Sandbox environment unavailable for 29 mins due to planned release.

• 17/08/2023 13.02 to 14.15: Sandbox environment unavailable for 73 mins due to planned release.

July 2023

Production environment

• 10/07/2023 17.47 to 18.35: Production environment unavailable for 48 mins due to planned release.

• 24/07/2023 17.30 to 18.08: Production environment unavailable for 38 mins due to planned release.

Sandbox environment

• 06/07/2023 13.08 to 14.53: Sandbox environment unavailable for 105 mins due to planned release.

• 20/07/2023 12.36 to 13.27: Sandbox environment unavailable for 51 mins due to planned release.

June 2023

Production environment

• 26/06/2023 17.48 to 18.28: Production environment unavailable for 40 mins due to planned release.

• 22/06/2023 08.00 to 16.10: Street Manager experienced a degradation in the system which prevented files from being displayed.

• 12/06/2023 17.48 to 18.38: Production environment unavailable for 50 mins due to planned release.

Sandbox environment

• 23/06/2023 13.01 to 14.30: Sandbox environment unavailable for 89 mins due to planned release.

• 08/06/2023 13.10 to 14.00: Sandbox environment unavailable for 50 mins due to planned release.

May 2023

Production environment

• 15/05/2023 17.48 to 18.18: Production environment unavailable for 30 mins due to planned release.

• 02/05/2023 17.48 to 18.28: Production environment unavailable for 40 mins due to planned release.

Sandbox environment

• 11/05/2023 12.50 to 13.20: Sandbox environment unavailable for 30 mins due to planned release.

April 2023

Production environment

• 17/04/2023 17.44 to 18.18: Production environment unavailable for 34 mins due to planned release.

Sandbox environment

• 27/04/2023 12.51 to 13.40: Sandbox environment unavailable for 49 mins due to planned release.

• 13/04/2023 13.21 to 14.00: Sandbox environment unavailable for 39 mins due to planned release.

March 2023

Production environment

• 20/03/2023 17.48 to 18.28: Production environment unavailable for 40 mins due to planned release.

• 06/03/2023 17.48 to 18.58: Production environment unavailable for 70 mins due to planned release.

Sandbox environment

• 16/03/2023 14.20 to 14.50: Sandbox environment unavailable for 30 mins due to planned release.

• 14/03/2023 13.12 to 13.30: Sandbox environment had degraded performance for 18 minutes due to system behaviour under an increased load of requests during integration to API V4 from a 3rd party integrator.

• 02/03/2023 12.31 to 13.20: Sandbox environment unavailable for 49 mins due to planned release.

February 2023

Production environment

• 06/02/2023 17.38 to 18.18: Production environment unavailable for 40 mins due to planned release.

Sandbox environment

• 02/02/2023 12.51 to 13.20: Sandbox environment unavailable for 29 mins due to planned release.

January 2023

Production environment

• 23/01/2023 20.48 to 21.28: Production environment unavailable for 40 mins due to planned release.

• 11/01/2023 17.33 to 17.36: Production environment had intermittent instability on Frontend for 3 mins due to scheduled infrastructure maintenance.

Sandbox environment

• 19/01/2023 14.30 to 15.21: Sandbox environment unavailable for 51 mins due to planned release.

December 2022

Production environment

• 12/12/2022 19.07 to 19.48: Production environment unavailable for 41 mins due to planned release.

Sandbox environment

• 08/12/2022 15.30 to 16.10: Sandbox environment unavailable for 40 mins due to planned release.

November 2022

Production environment

• 28/11/2022 19.28 to 19.58: Production environment unavailable for 30 mins due to planned release.

• 17/11/2022 11.25 to 11.26: Production environment unavailable for 1 mins due to a pipeline bug that occurred during a supplemental release.

• 14/11/2022 18.28 to 19.08: Production environment unavailable for 40 mins due to planned release.

Sandbox environment

• 24/11/2022 13.22 to 14.00: Sandbox environment unavailable for 38 mins due to planned release.

• 10/11/2022 14.12 to 14.43: Sandbox environment unavailable for 31 mins due to planned release.

October 2022

Production environment

• 31/10/2022 17.59 to 18.38: Production environment unavailable for 39 mins due to planned release.

• 17/10/2022 20.18 to 21.08: Production environment unavailable for 50 mins due to planned release.

• 03/10/2022 17.58 to 18.48: Production environment unavailable for 50 mins due to planned release.

Sandbox environment

• 27/10/2022 12.40 to 13.20: Sandbox environment unavailable for 40 mins due to planned release.

• 13/10/2022 15.40 to 16.20: Sandbox environment unavailable for 40 mins due to planned release.

September 2022

Sandbox environment

• 29/09/2022 12.50 to 13.30: Sandbox environment unavailable for 40 mins due to planned release.

August 2022

Production environment

• 08/08/2022 19.09 to 20.28: Production environment unavailable for 79 mins due to planned release.

Sandbox environment

• 04/08/2022 14.31 to 15.20: Sandbox environment unavailable for 49 mins due to planned release.

July 2022

Production environment

• 26/07/2022 17.38 to 19.58: Production environment unavailable for 2 hours and 20 mins due to planned release

• 26/07/2022 11.16 to 17.37: Production environment had degraded performance (P2) for 6 hours 21 mins due to unoptimised database following database control software upgrade. Please refer to the Offline Guidance page for advice on Fixed Penalty Notices, Early Starts and Revocations - https://department-for-transport-streetmanager.github.io/street-manager-docs/offline/.

• 26/07/2022 08.27 to 11.15: Production environment was unusable (P1) for 2 hours 48 mins due to unoptimised database following database control software upgrade. Please refer to the Offline Guidance page for advice on Fixed Penalty Notices, Early Starts and Revocations - https://department-for-transport-streetmanager.github.io/street-manager-docs/offline/

• 25/07/22 17.32 to 22.15: Production environment unavailable for 4 hours 43 mins due to planned release.

• 10/07/22 17.55 to 20.03: AWS reported an outage in their service which resulted in intermittent availability issues for Street Manager.

Sandbox environment

• 21/07/22 13.39 to 19.35: Sandbox environment unavailable for 5 hours 56 mins due to planned release.

• 10/07/22 17.55 to 20.03: AWS reported an outage in their service which resulted in intermittent availability issues for Street Manager.

June 2022

Production environment

• 27/06/22 18.03 to 18.40: Production environment unavailable for 37 mins due to planned release.

• 13/06/22 18.38 to 19.38: Production environment unavailable for 60 mins due to planned release.

Sandbox environment

• 23/06/22 14.53 to 15.20: Sandbox environment unavailable for 27 mins due to planned release.

• 09/06/22 15.00 to 15.20: Sandbox environment unavailable for 20 mins due to planned release.

May 2022

Production environment

• 30/05/22 18.48 to 19.38: Production environment unavailable for 50 mins due to planned release.

• 16/05/22 18:38 to 20:08: Production environment unavailable for 90 mins due to planned release.

• 03/05/22 18:38 to 19:18: Production environment unavailable for 40 mins due to planned release.

Sandbox environment

• 26/05/22 12.50 to 14.11: Sandbox environment unavailable for 81 mins due to planned release.

• 13/05/22 12.10 to 13.10: Sandbox environment unavailable for 60 mins due to planned release.

April 2022

Production environment

• 19/04/22 18:38 to 19:28: Production environment unavailable for 50 mins due to planned release.

Sandbox environment

• 28/04/22 14:00 to 14:40: Sandbox environment unavailable for 40 mins due to planned release.

• 14/04/22 13:30 to 14:00: Sandbox environment unavailable for 30 mins due to planned release.

March 2022

Production environment

• 30/03/22 01:24 to 01:26: Production environment unavailable for 2 minutes due to scheduled infrastructure maintenance.

• 30/03/22 01:07 to 01:08: Production environment unavailable for 1 minute due to scheduled infrastructure maintenance.

• 16/03/22 07:22 to 09:42: Production environment had degraded performance for 2 hours and 20 minutes due to system behaviour under an increased load of requests during integration to API V3 by a 3rd party integrator.

February 2022

Production environment

• 21/02/22 18:38 to 20:28: Production environment unavailable for 110 mins due to planned release.

Sandbox environment

• 17/02/22 13:51 to 14:51: Sandbox environment unavailable for 60 mins due to planned release.

January 2022

Production environment

• 11/01/22 11:11 to 11:30: Production environment had degraded performance affecting mainly the listing and search of permits.

• 10/01/22 14:52 to 15:05: Production environment had degraded performance affecting mainly the listing and search of permits.

• 10/01/22 11:23 to 11:30: Production environment had degraded performance affecting mainly the listing and search of permits.

• 10/01/22 10:19 to 10:59: Production environment had degraded performance affecting mainly the listing and search of permits.

December 2021

Production environment

• 13/12/21 18:38 to 19:18: Production environment unavailable for 40 mins due to planned release.

• 01/12/21 00:06 to 00:12: Prod environment unavailable for 6 mins due to scheduled AWS RDS patches.

Sandbox environment

• 09/12/21 12:40 to 13:51: Sandbox environment unavailable for 71 mins due to planned release.

November 2021

Production environment

• 01/11/21 18:48 to 19:59: Prod environment unavailable for 71 mins due to planned release.

• 29/11/21 18:50 to 19:45: Prod environment unavailable for 55 mins due to planned release.

Sandbox environment

• 25/11/21 12:37 to 13:33: Sandbox environment unavailable for 56 mins due to planned release.

October 2021

Production environment

• 18/10/21 19:15 to 19:57: Prod environment unavailable for 43 mins due to planned release.

• 07/10/21 18:44 to 20:19: Prod environment unavailable for 85 mins due to planned release.

Sandbox environment

• 28/10/21 13:27 to 14:28: Sandbox environment unavailable for 61 mins due to planned release.

• 14/10/21 13:30 to 14:52: Sandbox environment unavailable for 122 mins due to planned release.

• 05/10/21 12:52 to 14:03: Sandbox environment unavailable for 71 mins due to planned release.

September 2021

Production environment

• 22/09/2021 16:30 to 23/09/2021 14:04: On the 22nd September the scheduled job which causes all relevant permits, PAAs and change requests to deem as appropriate did not run. This was rectified at 14:04 on the 23rd Sept and any remaining permits, etc were deemed. This was a one off job due to a configuration conflict and we do not anticipate this to happen again.

Production environment - API users only

• 15/09/2021 10:20 to 18/09/2021 02:00 Production environment had degraded performance impacting API users only for 63 hours and 40 mins.

July 2021

Production environment

• 26/07/21 18:58 to 19:28: Production environment unavailable for 30 mins due to planned release.

Sandbox environment

• 22/07/21 14:31 to 15:10: Sandbox environment unavailable for 39 mins due to planned release.

June 2021

Production environment

• 28/06/21 18:38 to 19:08: Production environment unavailable for 30 mins due to planned release.

• 15/06/21 18:58 to 19:38: Production environment unavailable for 40 mins due to planned release.

• 01/06/21 13:06 to 13:26: Production environment intermittently unavailable for 20 mins due to planned release.

Sandbox environment

• 24/06/21 13:40 to 14:10: Sandbox environment unavailable for 30 mins due to planned release.

April 2021

Production environment

• 15/04/2021 08:38 to 15:38: Production environment had degraded performance for 7 hours due to system behaviour under an increased load of requests from a 3rd party integrator.

• 14/04/2021 09:48 to 18:09: Production environment had degraded performance for 8 hours 21 mins due to system behaviour under an increased load of requests from a 3rd party integrator.

February 2021

Production environment

• 17/02/2021 18:58 to 19:01: Production environment had degraded performance for 2 mins due to a planned Infrastructure Upgrade.

• 03/02/2021 00:15 to 12:42: Production environment degraded performance for 12 hours 27 mins due to incorrect 3rd party configuration.

Sandbox environment

• 09/02/2021 15:42 to 15:46: Sandbox environment had degraded performance for 4 mins due to a planned Infrastructure Upgrade.

• 01/02/2021 12:01 to 12:03: Sandbox environment was unavailable for 2 mins due to a widespread AWS outage.

January 2021

Production environment

• 07/01/2021 09:40 to 11:50: Production environment map functionality was partially unavailable for 2 hours 10 mins due to incorrect 3rd party configuration.

October 2020

Production environment

• 27/10/2020 09:14 to 09:18: Production environment degraded performance. Investigation into root cause ongoing.

• 26/10/2020 14:32 to 14:39: Production environment degraded performance. Investigation into root cause ongoing.

• 08/10/2020 18:56 to 19:20: Production environment partially unavailable for 24 mins due to NSG data update.

• 07/10/2020 01:19 to 01:20: Production environment was unavailable for 20 seconds due to an unexpected outage.

• 05/10/2020 16:13 to 16:15: Production environment service degraded for 1 min 30 seconds due to a known issue.

September 2020

Production environment

• 08/09/2020 18:32 to 19:15: Production environment partially unavailable for 43 mins due to NSG data update.

Sandbox environment

• 07/09/2020 12:00 to 12:50: Sandbox environment partially unavailable for 50 mins due to NSG data update.

August 2020

Production environment

• 25/08/2020 10:20 to 10:26: Production environment partially unavailable for 6 mins due to unexpected outage.

• 13/08/2020 20:41 to 20:47: Production environment degraded performance for 6 mins due to planned release.

• 13/08/2020 11:08 to 11:56: Production environment degraded performance for 48 mins due to planned release.

• 10/08/2020 19:09 to 19:53: Production environment partially unavailable for 44 mins due to NSG data update.

Sandbox environment

• 06/08/2020 14:26 to 15:11: Sandbox environment partially unavailable for 45 mins due to NSG data update.

July 2020

Production environment

• 07/07/2020 18:55 to 19:44: Production environment partially unavailable for 49 mins due to NSG data update.

Sandbox environment

• 06/07/2020 12:51 to 13:13: Sandbox environment partially unavailable for 22 mins due to NSG data update.

June 2020

Production environment

• 25/06/2020 09:26 to 09:28: Production environment partially unavailable for 2 mins due to planned release.

• 04/06/2020 12:30 to 13:10: Production environment partially unavailable for 40 mins due to planned release.

Sandbox environment

• 26/06/2020 8:21 to 8:23: Sandbox environment unavailable for 2 mins due to unexpected outage.

• 23/06/2020 14:04 to 14:58: Sandbox environment unavailable for 54 mins due to simulated outage testing.

• 18/06/2020 13:29 to 15:00: Sandbox environment intermittently unavailable for 1 hour 31 mins due to planned release.

• 18/06/2020 11:55 to 12:00: Sandbox environment unavailable for 5 mins due to unexpected outage.

• 17/06/2020 15:32 to 15:41: Sandbox environment unavailable for 9 mins due to unexpected outage.

• 17/06/2020 15:26 to 15:27: Sandbox environment unavailable for 1 min due to unexpected outage.

• 03/06/2020 10:48 to 11:08: Sandbox environment partially unavailable for 20 mins due to planned release.

May 2020

Production environment

• No disruptions to availability

Sandbox environment

• 18/05/2020 14:17 to 14:30: Sandbox environment intermittently unavailable for 7 mins due to planned release.

• 17/05/2020 20:45 to 18/05/2020 08:37: Sandbox environment unavailable for 11 hours 53 mins due to unexpected outage.

• 16/05/2020 08:16 to 08:19: Sandbox environment unavailable for 3 mins due to unexpected outage.

• 16/05/2020 04:50 to 07:57: Sandbox environment unavailable for 3 hours 7 mins due to unexpected outage.

April 2020

Production environment

• 23/04/2020 09:12 to 10:00: Production environment partially unavailable for 48 mins due to planned release.

Sandbox environment

• 16/04/2020 12:58 to 13:35: Sandbox environment partially unavailable for 37 mins due to planned release.